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60 courses across 10 subjects

Course name Subject Available
in-house		 Scheduled
courses		 On-demand
courses
Introduction to First Line Management Leadership & Management
Team Leadership & Supervisor Development Programme Leadership & Management
Management Development Programme Leadership & Management
Senior Leadership Development Programme Leadership & Management
Time Management – Managing Yourself and Your Time Personal Development
Minute Taking with Confidence Administration
Professional Customer Service Skills Customer Service
HR Essentials for Managers HR & Training Others
Train the Trainer – Skills for those who deliver training events HR & Training Others
Coaching and Mentoring for Managers HR & Training Others
Dealing with Customer Complaints and Confrontation Customer Service
Managing Challenging Conversations Leadership & Management
Effective Sales Skills & Techniques Sales & Marketing
Managing Poor Performance and Difficult Behaviour Leadership & Management
Developing Self Confidence and Personal Resilience Personal Development
Assertive Communication Skills Personal Development
Problem Solving and Strategic Decision Making Leadership & Management
Administrator and Office Management Skills Administration
Introduction to Project Management Projects
Business Report Writing Skills Administration
Effective Performance Management, Appraisals & Reviews Leadership & Management
Effective Presentation Skills Personal Development
Conducting Effective Workplace Investigations HR & Training Others
Conflict Management and Resolution in the Workplace HR & Training Others
Chairing Productive Meetings Personal Development
Professional Business Writing Skills Administration
The Complete Leadership Programme for Managers Leadership & Management
The Complete Leadership Programme for Supervisors and Team Leaders Leadership & Management
Influence, Persuasion and Negotiation Skills Personal Development
Change Management Leadership & Management
Interviewing Skills for Managers HR & Training Others
Managing Virtual and Remote Teams Leadership & Management
Recruitment, Interviewing and Selection Skills HR & Training Others
The Fundamentals of Microsoft Project Software & Computing
Process Mapping Projects
Introduction to Microsoft PowerPoint Software & Computing
Microsoft Excel for Beginners Software & Computing
Microsoft Excel – Intermediate Software & Computing
Microsoft Excel – Advanced Course Software & Computing
Introduction to Microsoft Teams Software & Computing
Financial Management for Non-Finance Managers Commercial Awareness
Internal Auditing for Quality & Environmental Management Systems: ISO 9001 or ISO 14001 Projects
Mental Health First Aid Champion Workplace Wellbeing
Directors – Roles and Responsibilities Leadership & Management
Developing Mental Fitness Workplace Wellbeing
Managing Data Protection Software & Computing
Mental Health at Work for Leaders Workplace Wellbeing
Mental Health First Aider Workplace Wellbeing
Telephone Sales Skills Sales & Marketing
Reception skills – the face of your organisation Customer Service
Equality and Diversity Leadership & Management
Sales and Negotiation Skills Sales & Marketing
High Impact Presentation Skills Personal Development
Introduction to Microsoft Sharepoint Software & Computing
Introduction to Microsoft Outlook Software & Computing
Introduction to Neuro Linguistic Programming (NLP) HR & Training Others
Psychology for Business HR & Training Others
Financial Planning and Budgeting Commercial Awareness
Microsoft Visio – Introduction/Intermediate Combined Course Software & Computing
Finance for Non-Financial Directors & Senior Managers Commercial Awareness

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