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  • Maidstone

    Spaces left
    • 13th Jul 2021
    • 9:30am - 4:30pm
    • £295.00 (+ VAT)

In-house training

  • This training course can be tailor-made and delivered in-house for up to 12 people. Held online via our virtual classroom or where safe to do so, at your premises or a nearby venue.
  • £1195 (+VAT & Travel)

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Why book this course?

Communicating assertively and with confidence is a vital skill in order to effectively convey your message. We can be the best in our role, but if we cannot communicate our wishes to others, our skills can often be undermined. 

Our Assertive Communication Skills course will help you to cultivate a more effective style of business communication, both with your colleagues and your customers. You'll learn how to be more confident without being aggressive, developing an approach to conversation that will win hearts and minds.

Who is the course for?

Our Assertive Communication Skills course is ideal for anyone who wants to be more confident and assertive in their day-to-day communication.

While particularly useful for managers and other individuals who need to project confidence, the skills learned in this course can be applied in almost any role. 

What content will the course cover?

  • Understand the benefits of assertive behaviour 

  • Use assertiveness skills to persuade people 

  • Communicate ideas more clearly and effectively 

  • Enhance two-way communication through effective listening skills 

  • Recognise other behaviours: passive, aggressive and passive-aggressive 

  • Influence the behaviour of others through controlling our own behaviour

  • Use body language to achieve results

  • Develop an understanding of your preferred communication style and how to communicate assertively with other styles.

What will I get out of the training?

This course will give you a greater understanding of how you are perceived and how we perceive others, crucial factors when demonstrating assertiveness. Using practical examples and trainer feedback, you’ll develop a style and skill set that’s unique to you.

Often we do not get what we want because there is a mismatch between our behaviour and our message. By stepping out of yourself and recognising your own behaviour, you can learn how to improve your communication, and enhance your confidence and assertiveness.

What is the duration of this course?

This is a 1 day course.

The timings and format for our courses are as follows:

  • Scheduled training courses held virtually

Unless specified, courses commence at 9:30am and finish at approximately 4:00pm.  The day is broken up into modules, both online and offline to ensure engagement and interaction.  We also ensure that there are plenty of comfort breaks throughout the day.

  • Scheduled training courses held at one of our venues

Courses commences at 9:30am and finish at approximately 4:30pm. On all our scheduled courses, a hot lunch is included, and refreshments are provided throughout the day.

  • In-house & bespoke courses, held virtually or at a venue of your choice

For all in-house training courses, we will adapt the timings and format for the day around the needs of your team and business. Please contact us to discuss your requirements.

Who will train me?

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Associate Trainer

Mandy Rossi

What is my experience?

I have over 25 years training experience including both design & delivery for a range of clients across all industries in both the private and public sectors.  Working with all levels of employees from front line staff to Senior Management Teams and Board Level. This includes a host of experience of Classroom & Experiential (Outdoor) environments and Online training delivery.


What is my area of expertise?

Over the years I have gained experience in a wealth of different areas, but consider Leadership Development and Soft Skills training including Presentation Skills and Train the Trainer to be my specific areas of expertise. I have always had a  great interest in understanding personalities and what makes people tick.  As well as an MSc in Forensic Psychology, I am also a NLP Practitioner and Mindfulness Master Practitioner.


Why I love inspiring others?

I have a passion for life long learning and love to be able to bring that passion to others.  There is nothing better than seeing someone have a light bulb moment that will help them to be more effective and make a difference to their lives.