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Leadership & management is about more than just decision-making. The best business leaders arm themselves with the information they need to make good decisions. Whether it’s meetings, interviews or team dynamics, there’s always something to learn, and somewhere to improve.

Several of our Leadership & Management courses offer Institute of Leadership and Management accreditation. Our certified courses provide an unparalleled depth of content based on the latest and best research, and are seen as a benchmark for high quality training.

Our Leadership & Management courses range from developing individual skills and techniques, to introducing your new roles and responsibilities. Whatever your position or ambitions, Kent Trainers have the experience to enhance your leadership style and improve your business’ outcomes.


Leadership & Management courses

Introduction to First Line Management

This course is aimed at anyone who’s new to the role of management, or existing first line managers and supervisors with little or no management experience.

Newly appointed first line managers often have superb technical skills, which is the reason why you are promoted in the first place. What may be lacking is the very different set of skills needed to manage others. Without this experience in communication and planning, you may struggle to shine in other areas.

This course will help you understand the basic skills involved in managing and developing your staff, helping you to transition into your new role. As well as teaching you the fundamentals of what a first line manager does, you’ll learn key strategies for communication and motivation, and how to manage your new workload effectively.

Our Introduction to First Line Management programme is accredited by The Institute of Leadership & Management.

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Team Leadership & Supervisor Development Programme

This course is best suited to team leaders, section leaders, supervisors and first line managers, as well as anyone else who is charged with leading a group or team.

Improving performance is often easier than sustaining those improvements. No matter how good a leader and motivator you are, it’s likely that your techniques won’t hold sway forever. Your team’s performance may dip, and you may find yourself struggling to come up with new ways to motivate and inspire them.

Our two-day Team Leadership & Supervisor Development course will enable you to explore a range of new management techniques with practical, sustainable outcomes. By sharing your problems and learning with your peers, you’ll improve your management abilities and learn new ways to lead, encourage and inspire.

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Management Development Programme

This Management Development Programme is designed for middle and experienced managers looking to expand their confidence, knowledge and leadership skills.

Nobody is born a leader. Managing people is a learning process, and one which may come with its fair share of pitfalls. Sometimes, you may not be given the time or space to capitalise on your mistakes, and turn your weaknesses into strengths. Other times, you may simply hit a brick wall in your development, and not see a way forward to greater success. 

Our Management Development Programme combines broad lessons with a personal, incisive approach. Starting with your own personal development, we'll hone in on your unique attributes, and make sure that you can manage yourself before you manage others. You'll then learn the finer points of motivation and delegation, and how to execute on your plans and objectives.

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Senior Leadership Development Programme

The Senior Leadership Development Programme is ideal for all Senior Managers, Directors and Heads of Department, as well as anyone who has experience in a senior management role. Candidates should be open to expanding their expertise, sharing their experiences and accepting feedback in order to develop their leadership skills.

Reaching the top of your profession shouldn’t mean that you’ve learnt it all. The best leaders continue to develop and improve, both in a personal and professional capacity. By learning new skills and techniques, you can make iterative changes within your organisation, and communicate your vision to others.

Our two-day Senior Leadership Development Programme will help you to identify your personal leadership strengths, and complement them by improving your weaknesses. By engaging with our trainers, you’ll learn how to better manage change within your organisation, and run your department in a way that inspires your team. 

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The Complete Leadership Programme for Supervisors and Team Leaders

This course is ideal for team leaders, section leaders, supervisors and first line managers who want to improve every facet of their work.

Leadership is a broad term, and encompasses a huge number of different roles and responsibilities. As well as leading teams of people, you must also manage your own time and attitude, learn to communicate effectively, develop staff, instil a positive culture, and make key decisions on a regular basis.

This comprehensive and in-depth 10-day Team Leader & Supervisor Development Programme attends to all of these aspects and more. Candidates will learn a myriad of skills, techniques and models to help them manage a successful team, solving problems and leading by example.

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The Complete Leadership Programme for Managers

This course is ideal for middle Managers who are looking to gain a suite of new skills and techniques, as well as improving their current abilities.

Leadership is a process of self-improvement as much as improving your business and staff. For managers, this not only means keeping track of your own time and tasks, but also ensuring that your staff are being as efficient as possible, and that they are developing along the lines that you have set out.

This comprehensive and in-depth 10-day Leadership and Management Development Programme will cover all aspects of management, from managing yourself to motivating a successful team. You’ll learn a broad set of skills, techniques and models that will help you to improve your own abilities, and set an example to motivate others.

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Managing Challenging Conversations

Our Managing Challenging Conversations course is ideal for managers who want to develop better techniques for tackling those difficult discussions. All of our learners will benefit from a better understanding of the issues that can spark heated or emotional exchanges, and discover ways to tackle those difficult conversations whilst communicating effectively.

One of the most difficult parts of management is having those difficult conversations. This might mean tackling a sensitive topic, challenging certain behaviours or dealing with conflict. Addressing these issues requires planning, a flexible approach and strong interpersonal skills.

This course explores the practical steps that managers can take, as well as the implications of undertaking those challenging conversations. You will learn about the reasons for conflict, how to listen and engage with people, how to identify issues and how to support and reward positive progress.

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Directors – Roles and Responsibilities

Our Directors – Roles and Responsibilities course is ideal for new directors, as well as current directors who are looking to improve in their role, or simply rethink the way they lead their businesses and perform their duties.

Being a director in a business can be substantially different to other leadership roles. As well as your direct responsibilities within the company, you also have to contend with the role of the board, and how you fit into it. This requires a keen understanding of management, communication, direction and ethics as well as traditional leadership skills.

Our training course for directors breaks down the jargon surrounding the role, and offers guidance on a range of responsibilities. You’ll learn how to get the best out of the board, its makeup and structure, the relationship of the board with management, and the duties and responsibilities you will have as a director.

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Managing Virtual and Remote Teams

Attending this course will equip the Remote Leader with the skills necessary to motivate, engage and manage a virtual or distant team on a day to day basis.

Even before the Coronavirus pandemic, flexible working was a growing trend. The reality of our current situation means that working remotely is now more popular and more necessary than ever. Even as the threat of COVID-19 recedes, it is likely that many employees will want to continue remote working in some capacity.

While remote working has its benefits, it can also lead to problems with organisation, motivation and communication. By attending our Managing Virtual and Remote teams course, you’ll gain the skills necessary to emulate the office environment for your virtual or remote teams, and ensure that they stay motivated, engaged and in touch. 

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Mental Health First Aider

This Mental Health first aid training course will be of particular value to HR professionals, operational and business managers, team leaders and other personnel responsible for promoting and supporting mental health and well-being at work as well as in their private lives.

This two-day course qualifies you as a Mental Health First Aider, giving you:

  • An in-depth understanding of mental health and the factors that can affect well-being.

  • Practical skills to spot the triggers and signs of mental health issues.

  • Confidence to step in, reassure and support a person in distress.

  • Enhanced interpersonal skills such as non-judgemental listening.

  • Knowledge to help someone recover their health by guiding them to further support.

Each session is built around a Mental Health First Aid action plan and everyone who completes the course will receive:

  • A certificate to say you are a qualified Mental Health First Aider.

  • A manual to refer to whenever you need it.

  • A quick reference card for the Mental Health First Aid action plan.

  • A workbook including a helpful toolkit to support your own mental health.

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Mental Health First Aid Champion

This Mental Health First Aid Champion training course is particularly suited to line managers and supervisors. It will teach you to recognise the main signs and symptoms of common mental health issues and help you to develop an understanding of how you can help to build and maintain a healthy workplace.

This one-day course is a practical skills and awareness course which qualifies you as a Mental Health First Aid Champion.

It will equip you with the skills and confidence to spot when someone on your team is struggling, know how and when to offer support, and build the skills and confidence to have mental health conversations.

It also helps to create culture change in organisations, by increasing mental health knowledge and providing a framework for wellbeing conversations. 

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Change Management

This change management training course is for anyone who has responsibility for managing change and negotiating a successful acceptance of the situation.

Agility allows your business to stay flexible, but it can also take a toll on employees. Even the smallest change can meet with resistance, while the prospect of a large restructure can leave some businesses paralysed. Navigating these scenarios requires careful planning, rigorous preparation, and a deft touch in management and negotiations.

By taking our Change Management course, you’ll learn how change is driven from a range of perspectives, and how to instigate change without causing friction. As well as studying valuable models and tools, you’ll learn how to develop a transition plan, recognise resistance within your organisation, and manage a successful negotiation.

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Problem Solving and Strategic Decision Making

The Problem Solving and Strategic Decision Making course is ideal for managers and directors who want to explore new problem solving techniques, and who are serious about driving creativity in their organisations.

The term ‘blue-sky thinking’ is a cliche for a reason. The business environment is not always amenable to innovation, and it’s easy to feel that your creativity is being stifled. From a heavy workload to strict processes and protocols, the absence of creativity can limit your problem solving abilities, and prevent you from delivering effective solutions.

Our Problem Solving and Strategic Decision Making course will help you to understand the mechanics of creativity and innovation, and the ways to let them flourish. You’ll learn how to nurture and encourage creativity within your organisation, discuss methods and models for effective problem solving, and learn to apply a more analytical mindset.

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Mental Health at Work for Leaders

This course is designed for anyone who has line manager responsibility for others. It discusses sensitive topics, and charges learners with the responsibility to change attitudes as well as policies.

Like many countries, the UK is in the grips of a mental health crisis. Statistics show that 1 in 4 people will experience a mental health problem in their lifetime, while reports suggest that only 1 in 8 people in England and Wales are currently receiving treatment for their conditions - meaning that these mental health problems are inevitably being carried across to the workplace. 

By taking our Mental Health at Work for Leaders course, you'll be tackling these issues head on. The course overview will inform you about different mental health conditions and the importance of good mental health in the workplace, but it will also empower you to address these problems. By supporting a more positive culture and attitudes to mental health, you'll not only fulfil your health & safety responsibilities to employees, but also make people happier, more motivated, and more productive.

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Leadership & Management courses

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