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Director of Training

Suzanne Shaw

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What is my experience?

I have been fortunate enough to have worked across the globe, with over 20 years in senior management and training roles. Throughout this time, I have gained a wealth of experience working across a diverse range of teams, cultures, and industries.

My roles in learning and development have been across both the private and public sector. These included working as a European Training Manager, based in Italy, as well as Senior Lecturer, delivering customer service training to NVQ's levels 2 & 3. Whilst working as Head of Training at a Kent based consultancy, I also headed up the delivery of ILM programmes and became the Internal Verifier for all courses up to level 7.

In 2006 I launched my own Training and Business Consultancy, allowing me to incorporate my knowledge of Business Management with Training. My focus since then has been on developing and delivering bespoke Personal Development and Management training courses for not only SME’s but right through to large corporations and public sector.

What is my area of expertise?

I oversee the Kent Trainers training programmes, including the Leadership and Management programmes, which are accredited by The Institute of Leadership and Management. I maintain a keen interest in keeping our focus on delivering high quality, consistently relevant courses.

Specialist areas I cover include:
Management and Leadership
Performance Management
Customer Service
Team Development
Sales/Telesales
Coaching and Mentoring
Personal Development

Why I love inspiring others?

I have a passion and enthusiasm for training which I believe is crucial to any training environment.  I believe in giving inspiring, thought provoking training that is not only engaging but can be utilised in real life, whether that is in business or life in general.

Operations Director

Mark Fryer

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What is my experience?

As the Operations Director for Kent Trainers, I look after everything to do with the running of our training courses.  With numerous virtual and face to face courses running on any single day, I ensure that all of our customers, attendees and partners have what they need to make their day a success.

I have an extensive background in the travel industry, initially working in numerous overseas locations in an operational capacity through to senior leadership roles and consultant.

What is my area of expertise?

I am passionate about customer service, ensuring that our customers have an excellent experience from the moment they have contact us through to post course follow-up.

With extensive experience in product development, I am always looking for new opportunities to improve what we offer and how we can enhance our courses and how we deliver them.

Developing insight from customer feedback is also key to helping us understand not only how we can improve our courses but also how we can engage with our customers and build successful, sustainable relationships.

 

Associate Trainer

Nick Corbo

What is my experience?

I have over 15 years training experience including both design & delivery for a whole range of audiences, from contact centre colleagues through to first line managers, senior managers, directors and even cruise ship captains! I also have over 20 years experience of leading operational teams. My experience in business coupled with completion of an MBA has enabled me to support a variety of strategic projects including mergers, business process reviews and business relocations.

What is my area of expertise?

Management & leadership development is a huge passion of mine and an area of particular expertise. My love of coaching has led to me becoming a qualified executive coach, where I particularly enjoy the challenges of working with teams. I have a keen interest in neuroscience and psychology, what makes people do what they do is just so fascinating. I’m currently combining many of my passions in a research project on building psychological safety in teams.

Why I love inspiring others?

I love helping others grow and develop. There is nothing more fulfilling than seeing people overcome their own negative self-talk and allow their potential to come through.

 

 

Associate Trainer

Mandy Rossi

What is my experience?

I have over 25 years training experience including both design & delivery for a range of clients across all industries in both the private and public sectors.  Working with all levels of employees from front line staff to Senior Management Teams and Board Level. This includes a host of experience of Classroom & Experiential (Outdoor) environments and Online training delivery.

What is my area of expertise?

Over the years I have gained experience in a wealth of different areas, but consider Leadership Development and Soft Skills training including Presentation Skills and Train the Trainer to be my specific areas of expertise. I have always had a  great interest in understanding personalities and what makes people tick.  As well as an MSc in Forensic Psychology, I am also a NLP Practitioner and Mindfulness Master Practitioner.

Why I love inspiring others?

I have a passion for life long learning and love to be able to bring that passion to others.  There is nothing better than seeing someone have a light bulb moment that will help them to be more effective and make a difference to their lives.

Associate Trainer

Alisdair Ross

What is my experience?

As a certified business coach and trainer, I have spent two decades developing and delivering people skills offerings in large national and global organisations. In that time, I have specialised as a leadership development trainer; as a B2B sales trainer; as a retail sales trainer as a personal development coach and trainer. I enjoy collaborating with people at all levels across organisations to identify development requirements and build and deliver solutions that increase effectiveness.

What is my area of expertise?

I love delivering sales and marketing; leadership and management; personal development and Mental Health First Aid and offerings.

I utilise a range of skills and techniques as a Business NLP Master Practitioner and as a practitioner in Myers-Briggs personality profiling; DISC workplace behaviour profiling, TKI Conflict Resolution and in MSCEIT Emotional Intelligence.

I am also certified by Mental Health First Aid England to run the official and certified Mental Health First Aid; Mental Health Champion and Mental Health Aware courses. I am equally comfortable running training and coaching sessions in person and online.

Why I love inspiring others?

As a people-person I love supporting people with developing their selves to become the person they need to be in order to achieve their goals and aspirations. Seeing people develop their confidence, motivation, skills, workplace effectiveness and productivity is incredibly rewarding.

Associate Trainer

Leanne Davies

What is my experience?

As a qualified Trainer, Facilitator and Coach, I have spent my career in the UK and abroad, working across a range of industry sectors and different cultures.  I guide and support leaders, teams and individuals to create a culture of learning, in which they, and therefore their organisation, can achieve more.

What is my area of expertise?

I help others to design and deliver effective training courses, presentations and meetings that are thought-provoking, engaging and interactive.  People leave my courses with new skills and tools that they can use confidently back in the workplace.

Why I love inspiring others?

When a person feels inspired they have a “can do” attitude towards overcoming challenges and achieving their goals.  This empowers them to take the necessary steps to thrive in their roles and relationships.  It is rewarding to play a role in that person’s learning journey.

Associate Trainer

Danielle Earley

What is my experience?

My career experience has always been focused on people management and development. I have always prioritised educating myself, and others, in personal and professional development.

I now partner with teams and individuals using a mix of approaches including: coaching, facilitation, training, consultancy and project management.

My strong people resourcing expertise covers: headhunting, recruitment, organisational design and business restructuring. Alongside my people management knowledge; my passion for process-design and integration, drove me to become a PRINCE II practitioner and to go on and lead major HR international projects including: mergers & acquisitions, business separation, and business transformation.

My delivery style is positive and energising and my collaborative style of approach engages and enthuses people around me.

I have a keen interest in Wellbeing and Mental Health,– and bring this knowledge through my experience as a Certified Wellbeing & Life Coach and my training as a Mental Health First Aider, into my work - supporting people’s capacity to build self-awareness to support their mental and emotional resilience.

 

What is my area of expertise?

This is the area of expertise and experience that you offer as a trainer

As an Accredited PROPHET Practitioner, I work with teams to enable them to build stronger, more cohesive working relationships by providing insight into how they can leverage differences to create value and a collaborative sense of purpose.

Through my 20 years HR business partnering and recruitment experience, I upskill managers to have the confidence to recruit, retain, manage and recognise the achievements of individuals, as well as the collective.

As a career coach I work with individuals to help them recognise and maximise their strengths and identify areas for development so they can confidently succeed in their current role, and make informed choices in their career transitions and progression.

 

Why I love inspiring others?

I believe we can all achieve great things when we maximise our strengths, natural gifts and passions. Through coaching and training, I support others to achieve their professional and personal aspirations. I bring my passion for work-life synchronicity into all the forums I facilitate because I believe it fuels our ability to grow our resilience, wellbeing and vitality - for work and life.

Associate Trainer

Louise Pearce

What is my experience?

I’ve worked extensively across both the Private and Public sectors. My experience has given me valuable insight into different strategic and operational approaches, business models and attitudes to both training and coaching which I have used to be able to adapt to different environments and requirements of organisations. My lifelong interest in developing people, led to a qualification in executive coaching and mentoring and this, coupled with my own ‘hands-on’ experience in the business world has allowed me to work with a whole range of organisations to develop both their individuals, teams and businesses to improve and adapt to change and challenges.

What is my area of expertise?

As a trainer and coach, I work with both individuals and groups of people on areas to develop themselves and their businesses qualitatively.  Process and performance management, managing change and remote leadership are key areas of expertise.  All these are linked by the use of both practical and psychological models, for delegates to take back and use in their workplace to ensure that the investment in training really benefits them and their business going forward.

Why I love inspiring others?

I believe that anyone, with a little support, can be the very best version of themselves that they want to be.  The blend of training and coaching gives me the amazing opportunity to witness people developing and growing into that best version of themselves – and there is no greater ‘buzz’ than that.

Associate Trainer

Jon

What is my experience?

I have over 20 years learning & development experience that includes identifying where training may be needed and both design and delivery.

I have delivered training courses to a wide range of people, from front line staff, team managers to senior leaders and directors. Most recently, I have developed and delivered the national leadership development programme for Poundland.  Prior to my role as a Trainer, I also have 15 years’ experience of leading my own teams and working within the areas of project management, change, onboarding, and strategy & performance.

 

What is my area of expertise?

I have a huge passion for enabling people to develop themselves, lead others and lead their business.

I love exploring the psychology of why we do what we do, working with individuals and teams to explore areas such as State Management, Motivation, Change, Collective Leadership and Negotiation Training.

 

Why I love inspiring others? 

I love helping people in any way I can! It’s what I’d write as my job description and how I see my role as a trainer.

To support or challenge someone, enabling them to make the right change no matter how big or small, creating a little more clarity in their life or help them find a solution, is why I love what I do.

Associate Trainer

Sophie

What is my experience?   

With a background in financial services, operations management and learning & development, I use my knowledge and experience to develop people and processes to drive success in organisations.

Working in corporate and independent financial services, I progressed from financial administration to being a fully qualified financial planner.  During this time I provided professional services to clients while negotiating and securing sales.  I also presented financial-education seminars to prospective clients.

Communication is the key driver to building client relationships that last a lifetime and delivering the highest level of customer service is at the heart of what I do.

I also believe that effective operational processes are essential in delivering first-class customer service. Working for a fast-changing communications firm demonstrated the importance of being super-organised and proactive when it came to operational planning and priorities.

These experiences show what is needed to drive success and have led me to deliver training and coaching programmes to individuals and businesses to help them achieve brilliance in their organisations.

What is my area of expertise? 

My focus is on developing a range of personal skills that include giving first-class customer service, effective communication, how to present to an audience as well as how to organise and prioritise.

In the training room I use out-of-the-box thinking to empower and motivate people to be the best they can be and to deliver the highest level of service to their clients. My energy, desire to inspire and story-telling nature makes learning the new kind of fun for people!

Why I love inspiring others? 

I can build true rapport and strong relationships with individuals through empathy, listening and story-telling. As a naturally inquisitive person, I enjoy creating a context for individuals that enables them to experience those transforming “light bulb” moments when they realise their true potential. To see these transformations is the biggest inspiration of all.

Associate Trainer

James

What is my experience?

I have over 10 years training experience and I am passionate about helping individuals and organisations fulfil their potential. I am equally comfortable working with CEOs from Fortune 500 global companies to young professionals at the start of their careers. Before embarking on a training career, I held a senior management position within the financial sector, specialising in organisational and cultural change. Over 10 years I was instrumental in transforming the delivery cultures of many large financial institutions.

I deliver training for a wide range of clients across multiple sectors including telecommunications, information technology, retail, local government, digital and eCommerce, consultancy, education, banking and finance.

What is my area of expertise?

I create fun, inclusive and safe learning spaces where I encourage participants out of their comfort zone. I have studied various forms of coaching, business psychology, NLP and cognitive hypnotherapy and have incorporated these skills into how I train.

I have a keen interest in leadership and management, verbal ad non-verbal communication skills; personal development and well-being. I have written articles on these subjects and recently published a communications skills book.

Why I love inspiring others?

I enjoy supporting people achieve their personal and professional goals. Whether in 1:1 or group sessions, graduates or CEOs, seeing participants overcome the mental barriers that held them back, or developing the skills that will propel them to the next level, provides me with a huge amount of personal satisfaction.

Associate Trainer

Richard

What is my experience? 

I have worked for 13 years as a Global Derivatives Trader and European Mergers and Acquisitions Sales Trader for two of Europe’s leading investment banks (HSBC & ING).

I then started two event businesses, taking them from start up to sale to a venture capital company in 2017. I have experienced first-hand the highs and lows of being an entrepreneur and building my own company and developing my own staff.

Since 2017 I have enjoyed being an associate trainer and I have delivered a wide range of finance and leadership and management training both in person and online. I have worked with a wide range of organisations, and I take enormous pleasure in helping develop people and improving the organisations they work for.

What is my area of expertise?

I specialise in financial and commercial training and have an ability to articulate very dry and complex financial subjects in a direct, engaging, and easy to understand way. In addition, I work with management and leadership teams, assisting individuals and teams with their personal and professional development.

My areas of expertise are:

  • Finance Training
  • Commercial Skills
  • Leadership, Management and Motivation
  • Organisational Development

I pride myself on delivering engaging and informative training sessions that impart skills and knowledge which are relevant and directly transferable to the workplace.

Why I love inspiring others?

I believe that every individual has a vast amount of potential and I find it incredibly rewarding to help give people the skills and knowledge they need to unlock their own potential and to flourish.

I have also learnt from personal experience that a business (or organisation) will only be as good as the people who work for it. I love working with individuals, teams, and organisations so they can maximise their potential.

Associate Trainer

Scott Gillham

What is my experience?

I am a business consultant and trainer with extensive experience in project/programme management, corporate compliance and managing teams. My background is military avionics engineering before moving into programme management and senior management roles.  As a senior manager my role became more focused on developing others and ensuring the business ran effectively. I became certified as an NLP Practitioner and  trained as a coach to further enhance my ability to develop others. As well as maintaining the role as the operations director I also took ownership of the corporate compliance.

What is my area of expertise?

 My core areas of expertise are:

  • Programme/Project delivery
  • Software implementation
  • Managing teams
  • GDPR / Data Protection
  • Information management
  • Audit/ Compliance engineering
  • Support and service management

Why I love inspiring others?

It was working as a senior manager building and developing teams that I found my passion for training. For me there is no greater feeling of job satisfaction than helping others define and achieve their ambitions.  I now enjoy working to help other companies and their staff grow.

Associate Trainer

Jean

What is my experience?

Working as part of the internal training division for one of the most successful local media groups in the UK for 10 years, Jean trained learners of all levels in sales consultancy, campaign and territory management and associated business skills such as presentation skills, negotiation, time management, multi-platform sales, virtual selling and customer service.

Jean delivers training for a wide  range of clients across multiple sectors including media and telecommunications, recruitment, retail and leisure, travel and hospitality, local government, banking, finance and the charity sector.

What is my area of expertise?

Building a focused, fun training environment that celebrates and embraces all learning styles so participants feel valued, encouraged and challenged to embrace the stretch. Being prepared to go the extra mile in terms of support and input to genuinely tap into someone’s true potential and not being afraid to hold people accountable to exploring and maximising their absolute best.

Why I love inspiring others?

I love my job and consider myself incredibly lucky to do what I do – work with individuals and organisations to create sustainable performance shift whether that’s a 1-1 coaching opportunity or a 6 month programme delivered across the country. Whether it’s a local SME or an international blue chip client, the desire is always the same - to influence success at an individual and organisational level.

Associate Trainer

Sarah

What is my experience?

I have been involved in IT Training and Development for over 18 years.  I have experience of training staff in both the Private and Public sector.  I train Microsoft and Google Products, carrying out software specific training needs analysis and advising organisations on their future training plans.

What is my area of expertise?

My training expertise focuses on all Microsoft Products, including Project, Excel, Teams, Word, Outlook, PowerPoint, Visio, Publisher.  With technology being so versatile and open to all, matter what the location, I can conduct all of my training either face to face or virtually.  As well as working with the more well established software products, I also work with companies that seek to develop and train on their own in-house systems.

Why I love inspiring others?

I love my work and get great satisfaction from unlocking knowledge and helping delegates develop a deeper understanding of what each product can help them with.  It is great to see all course participants gain new skills that will help them in all aspects of their daily life, whether that be time saving, being more productive, developing confidence or making communication much easier.

Associate Trainer

Emma

What is my experience

Throughout my 25-year career in the Travel Industry in buying and HR roles my passion has always been working with people, and not just the part that shows up to work, but the whole person.

In my role as People Director for a medium sized group of travel companies, I regularly developed and delivered training to teams of all sizes whilst overseeing the training plan for the group which included a myriad of internal and external training programmes. I understand the learning and development needs of businesses and individuals when it comes to growing knowledge, skills and mindset.

As a colleague, a manager, and HR Professional I have coached people for many years. The power that coaching brings through listening and reflecting enables people to explore and embrace choices that can transform the way they think and act.

I have an Accredited Diploma in Transformational Coaching in addition to my experience in training, leadership and managing teams. I work with both businesses and individuals to unlock the full purpose and potential within themselves and their teams.

What is my area of expertise?

My passion and expertise lie in behaviour, what drives our thoughts and actions and how with self-awareness we can change these, leading to greater impact, success, and overall wellbeing. My interest in this area led me to become an Addicted Behaviours Coach and through this I work with people on breaking and creating habits that transform their lives.

I love working with people on their personal and professional development and especially anything within leadership and management and mental wellbeing.

Why I love inspiring others

I believe at the heart of any organisation is its people, they are the ones looking after your clients, your teams and ultimately your profits. That is why investing in your people’s development and wellbeing must sit at the heart of your business plan.

I love everything about working with people and empowering them to learn, explore and remove any obstacles that are in their way so that they can be the best that they can be whatever that means to them.

Associate Trainer

Tracey

What is my experience?

I am an HR and organisational development professional with over thirty years’ employment experience. I have spent eighteen years in the Higher Education Sector working as an Equality, Diversity and Inclusion Manager, and a Learning and Development Adviser.

I am qualified to Masters’ degree level, an AC Accredited Executive Coach and a qualified Mental Health First Aid (England) Instructor. I am also a trained Action Learning Set and Appreciative Inquiry facilitator, and qualified in counselling theories including active listening skills.

What is my area of expertise?

I am a qualified trainer, an Action Learning Set facilitator, an Accredited Executive coach and an instructor member of Mental Health First Aid England. I have a breadth of experience developing and embedding equality, diversity and inclusion strategies and cultures.

My areas of expertise are:

  • equality, diversity and inclusion;
  • mental health and wellbeing;
  • learning and development;
  • organisational development

I am committed to helping others to build and nurture an inclusive workplace, within a context that facilitates a sense of belonging. It is important for people to feel that they can bring their best selves to work and are encouraged to fulfil their potential so that they, and their organisations, can thrive.

Why I love inspiring others?

I love inspiring people to see things differently, encouraging people to look at situations from new perspectives and notice what they haven’t seen before. I find this helps to create new understandings and empathy. Sometimes, it is un-learning that is the most empowering aspect of our professional development journey.

Associate Trainer

Chris

What is my experience?

I have worked for the Charitable Sector since 2004, building up over a decade of frontline Health and Social Care Service Provision across a variety of service models and service needs.  I have worked across CQC Registered Services, Supported Living Schemes, and Domiciliary Care Provision.  I have spent many years building up advanced skills and experiential knowledge through delivering services to a range of clients including individuals with Dementia, Learning Disabilities, Autistic Spectrum Conditions, Severe and Enduring Mental Health Conditions, Personality Disorders and Physical Disablement, before moving into managing individual & groups of services, followed by Health and Social Care business development as well as quality improvement work.

My deep and extensive experience base led to a desire to develop and support individuals and companies in the Health and Social Care Sector. I am now a specialist Health and Social Care Educator providing tuition, coaching, education & skill development.

What is my area of expertise?

I have extensive experience in front-line service provision, service leadership and management, company and service quality improvement, research and development, document design and implementation, care planning, risk assessment, health and safety, health and social care practice and underpinning legislation, contract bid, funding and tender applications. I am a qualified Positive Behaviour Support Coach with the British Institute for Learning Disabilities (BILD) and the Restraint Reduction Network (RRN) and have qualifications in:

  • The Instruction of Managing Aggressive and Challenging Behaviour in the Workplace.
  • Counselling Skills.
  • Management and Leadership Skills.
  • Health and Safety Qualifications, Instruction/Tuition
  • First Aid Qualifications, Instruction and Tuition
  • Risk Assessment Qualifications, Instruction/Tuition
  • Medication Support and Administration Trainer.
  • Dementia Awareness Trainer.

Why I love inspiring others?

I love developing skills, knowledge and practice within learners.  I know from first-hand experience over many years how difficult it is in the modern world to keep up to date with rapid changes in legislation, working practice, service quality and inspection frameworks.  I love being able to take topics, subjects and concepts which both individuals and companies can sometimes find quite abstract and ephemeral and translating these into concrete requirements, followed by developing knowledge, skills and understanding in individual practitioners, teams and management; enabling them to not only understand what their requirements are, but also to train or provide supportive consultancy to those individuals and teams to meet or indeed exceed their expectations, and those of business owners, funders, commissioners or inspectorates.

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