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  • Online

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    • 9th Feb 2021
    • 9:30am - 4:00pm
    • £249.00 (+ VAT)

In-house training

  • This training course can be tailor-made and delivered in-house for up to 12 people. Held online via our virtual classroom or where safe to do so, at your premises or a nearby venue.
  • £1195 (+VAT & travel)

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Why book this course?

As an administrator or office manager in a busy workplace, you will be used to a fair bit of juggling. New tasks can pop up all the time, and just keeping track of everything can seem like a job in itself. This constant flurry of work and distractions can prevent you from focusing on any one task, and performing it to the best of your ability.

Our Administrator and Office Management Skills course will enable you to get a hold on your workload, and maximise your contribution to the management team. Starting with an understanding of your role in the hierarchy, you’ll learn about time management techniques, being more assertive in your communication, and how to handle difficult situations.

Who is the course for?

This course is ideal for any administrator, office manager or personal assistant wishing to enhance their general effectiveness, confidence and communication skills.

Learners will gain techniques for managing tasks and time, improve their ability to plan and persuade, and handle criticism and conflict without impacting on their work.

What content will the course cover?

  • How do you and your manager work together

  • Managing your boss – managing upwards

  • Managing your time to prioritise your workload 

  • Planning and prioritising when working for more than one manager

  • Using assertive communication

  • Managing your behaviour & emotions

  • Persuading & influencing skills

  • Handling conflict

  • Receiving & giving criticism effectively.

What will I get out of the training?

By taking our Administrator and Office Management Skills course, you’ll receive practical advice on working relationships with everyone in your office, and learn how to enhance your team’s performance by anticipating needs and required actions. This will both improve your own efficiency and satisfaction and the functioning of the people around you.

At Kent Trainers, we’re proud to take a bespoke approach to courses for businesses across the region. Our Administrator and Office Management Skills course will allow you to ask questions and share stories with our trainers and your peers, ensuring that you receive advice and information that applies to your role and workplace.

What is the duration of this course?

This is a 1 day course.

The timings and format for our courses are as follows:

  • Scheduled training courses held virtually

Unless specified, courses commence at 9:30am and finish at approximately 4:00pm.  The day is broken up into modules, both online and offline to ensure engagement and interaction.  We also ensure that there are plenty of comfort breaks throughout the day.

  • Scheduled training courses held at one of our venues

Courses commences at 9:30am and finish at approximately 4:30pm. On all our scheduled courses, a hot lunch is included, and refreshments are provided throughout the day.

  • In-house & bespoke courses, held virtually or at a venue of your choice

For all in-house training courses, we will adapt the timings and format for the day around the needs of your team and business. Please contact us to discuss your requirements.

Who will train me?

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Associate Trainer

Louise Pearce

What is my experience?

I’ve worked extensively across both the Private and Public sectors. My experience has given me valuable insight into different strategic and operational approaches, business models and attitudes to both training and coaching which I have used to be able to adapt to different environments and requirements of organisations. My lifelong interest in developing people, led to a qualification in executive coaching and mentoring and this, coupled with my own ‘hands-on’ experience in the business world has allowed me to work with a whole range of organisations to develop both their individuals, teams and businesses to improve and adapt to change and challenges.


What is my area of expertise?

As a trainer and coach, I work with both individuals and groups of people on areas to develop themselves and their businesses qualitatively.  Process and performance management, managing change and remote leadership are key areas of expertise.  All these are linked by the use of both practical and psychological models, for delegates to take back and use in their workplace to ensure that the investment in training really benefits them and their business going forward.


Why I love inspiring others?

I believe that anyone, with a little support, can be the very best version of themselves that they want to be.  The blend of training and coaching gives me the amazing opportunity to witness people developing and growing into that best version of themselves – and there is no greater ‘buzz’ than that.