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In-house training

  • All of our courses can be delivered in-house and are tailor-made to your needs. Held online via our virtual classroom or where safe to do so, at your premises or a nearby venue.
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Why book this course?

Leadership is a broad term, and encompasses a huge number of different roles and responsibilities. As well as leading teams of people, you must also manage your own time and attitude, learn to communicate effectively, develop staff, instil a positive culture, and make key decisions on a regular basis.

This comprehensive and in-depth 10-day Team Leader & Supervisor Development Programme attends to all of these aspects and more. Candidates will learn a myriad of skills, techniques and models to help them manage a successful team, solving problems and leading by example.

Who is the course for?

This course is ideal for team leaders, section leaders, supervisors and first line managers who want to improve every facet of their work.

Learners will gain a set of tools and techniques to help them get the best out of all their members of the team, and accelerate their personal development.

What content will the course cover?

Module 1 - Understanding the roles and responsibilities of the manager

Module 2 - Managing yourself and your relationships with others

Module 3 - Communicating effectively: getting your message across

Module 4 - Building high performing teams

Module 5 - Managing poor performance and conflict

Module 6 - Developing a customer service culture

Module 7 - Understanding the business

Module 8 - Problem solving, decision making & facilitation skills

Module 9 - Recruitment interviewing skills

Module 10 - Presentation skills

The above outline is based on our standard course structure. As with all of our in-house courses, content can be tailor-made to your business and any specific learning objectives that you would like to focus on.  For full details of the course content in each module, please contact us.

What will I get out of the training?

This course will take you through a journey of self-development in all areas of your role, combining theory with in-depth discussion and practical exercises. Along the way, you’ll gain a range of practical management techniques that will help you to lead, encourage, and inspire greater performance from your teams.

Our bespoke approach to training will ensure that you receive advice that is relevant to your role and workplace. Through discussion with our trainers and your peers, you’ll learn how to adapt your leadership style according to the individual task and situation, and how to motivate and inspire others in an assertive and effective way.

What is the duration of this course?

This is a 10-day course, run over 10 months. When run as an in-house course, the time-frame for completion is flexible. 

The course commences at 9:30am and we aim to finish at approximately 4:30pm.
On all our scheduled courses, lunch is included and refreshments are provided throughout the day.

Who is this accredited by?

Our Introduction to First Line Management programme is accredited by The Institute of Leadership & Management and aligns to their Associate Membership Grade, which is equivalent to the ILM Level 3 qualification. 

On our Scheduled courses you will now be automatically registered to become Members with The Institute for 1-year, providing access to all their brilliant online resources, and you can also use letters after your name (AMInstLM).

Upon successful completion of this course, you will also receive a formal certificate from The Institute of Leadership and Management. 

If the course is undertaken in-house, we offer the option of including membership and accreditation. This option is available for an additional fee of £75.00 per person + VAT.

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