Why book this course?
Newly appointed first line managers often have superb technical skills, which is the reason why you are promoted in the first place. What may be lacking is the very different set of skills needed to manage others. Without this experience in communication and planning, you may struggle to shine in other areas.
This course will help you understand the basic skills involved in managing and developing your staff, helping you to transition into your new role. As well as teaching you the fundamentals of what a first line manager does, you’ll learn key strategies for communication and motivation, and how to manage your new workload effectively.
Who is the course for?
This course is aimed at anyone who’s new to the role of management, or existing first line managers and supervisors with little or no management experience.
Learners will gain a better understanding of the role of a first line manager, what it involves, the authority you will have and the skills you need to perform it effectively.
What content will the course cover?
The role of a first line manager. What should I be doing?
How much authority do I have?
How do I communicate effectively?
How do I manage my friends?
What motivates my staff?
How do I get it all done?
Prioritising your workload and understanding delegation
Introduction to handling interpersonal conflict.
What will I get out of the training?
First line managers have to think and act like a manager from the outset, and this can naturally be daunting. Our Introduction to First Line Management course is designed to answer some of the questions at the forefront of your mind, such as:
How do I cope with stepping up into a new role and what should I really be doing now?
How do I get my points across and motivate my old workmates and team to undertake the jobs they are assigned?
How do I tell people they're doing a great job, or tell people they're doing a bad job?
One of the unique attributes of Kent Trainers’ courses is our bespoke approach to training. By discussing your questions and concerns with our trainers and your peers, you’ll gain insights from a variety of sectors and industries, and develop personal skills that will apply to your own unique circumstances.
What is the duration of this course?
This is a 1 day course.
The timings and format for our courses are as follows:
- Scheduled training courses held virtually
Unless specified, courses commence at 9:30am and finish at approximately 4:00pm. The day is broken up into modules, both online and offline to ensure engagement and interaction. We also ensure that there are plenty of comfort breaks throughout the day.
- Scheduled training courses held at one of our venues
Courses commences at 9:30am and finish at approximately 4:30pm.
On all our scheduled courses, a hot lunch is included, and refreshments are provided throughout the day.
- In-house & bespoke courses, held virtually or at a venue of your choice
For all in-house training courses, we will adapt the timings and format for the day around the needs of your team and business. Please contact us to discuss your requirements.
Who is this accredited by?
Our Introduction to First Line Management programme is accredited by The Institute of Leadership & Management and aligns to their 'Associate' Member status, which is equivalent to the ILM Level 3 qualification.
On our Scheduled courses you will now be automatically registered to become Members with The Institute for 1-year, providing access to all their brilliant online resources, and you can also use letters after your name (AMInstLM).
Upon successful completion of this course, you will also receive a formal certificate from The Institute of Leadership and Management.
If the course is undertaken in-house, we offer the option of including membership and accreditation. This option is available for an additional fee of £75.00 per person + VAT.