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  • Online

    Spaces left
    • 19th Nov 2020
    • 10:00am - 4:00pm
    • £349.00 (+ VAT)
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  • Chilston Park Hotel - Lenham

    Spaces left
    • 9th Feb 2021
    • 9:30am - 4:30pm
    • £395.00 (+ VAT)
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In-house training

  • All of our courses can be delivered in-house and are tailor-made to your needs. Held online via our virtual classroom or where safe to do so, at your premises or a nearby venue.
  • £1195 (+VAT & travel)
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Why book this course?

Newly appointed first line managers often have superb technical skills, which is the reason why you are promoted in the first place. What may be lacking is the very different set of skills needed to manage others. Without this experience in communication and planning, you may struggle to shine in other areas.

This course will help you understand the basic skills involved in managing and developing your staff, helping you to transition into your new role. As well as teaching you the fundamentals of what a first line manager does, you’ll learn key strategies for communication and motivation, and how to manage your new workload effectively.

Who is the course for?

This course is aimed at anyone who’s new to the role of management, or existing first line managers and supervisors with little or no management experience.

Learners will gain a better understanding of the role of a first line manager, what it involves, the authority you will have and the skills you need to perform it effectively.

What content will the course cover?

  • The role of a first line manager.  What should I be doing?

  • How much authority do I have?

  • How do I communicate effectively?

  • How do I manage my friends?

  • What motivates my staff?

  • How do I get it all done? 

  • Prioritising your workload and understanding delegation

  • Introduction to handling interpersonal conflict.

What will I get out of the training?

First line managers have to think and act like a manager from the outset, and this can naturally be daunting. Our Introduction to First Line Management course is designed to answer some of the questions at the forefront of your mind, such as:

  • How do I cope with stepping up into a new role and what should I really be doing now? 

  • How do I get my points across and motivate my old workmates and team to undertake the jobs they are assigned? 

  • How do I tell people they're doing a great job, or tell people they're doing a bad job? 

One of the unique attributes of Kent Trainers’ courses is our bespoke approach to training. By discussing your questions and concerns with our trainers and your peers, you’ll gain insights from a variety of sectors and industries, and develop personal skills that will apply to your own unique circumstances.

What is the duration of this course?

This is a 1-day course. 

The course commences at 9:30am and we aim to finish at approximately 4:30pm.
On all our scheduled courses, lunch is included and refreshments are provided throughout the day.

For virtual courses, timings will vary.  Details can be found next to each scheduled course date.

For virtual courses, we run 2 x 2 hr sessions. timings are 1000 to 1200 and then 1400 to 1600. 

Who is this accredited by?

Our Introduction to First Line Management programme is accredited by The Institute of Leadership & Management and aligns to their 'Associate' Member status, which is equivalent to the ILM Level 3 qualification. 

On our Scheduled courses you will now be automatically registered to become Members with The Institute for 1-year, providing access to all their brilliant online resources, and you can also use letters after your name (AMInstLM).

Upon successful completion of this course, you will also receive a formal certificate from The Institute of Leadership and Management. 

If the course is undertaken in-house, we offer the option of including membership and accreditation. This option is available for an additional fee of £75.00 per person + VAT.

 

Who will train me?

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Director & Principal Trainer

Suzanne Shaw

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What is my experience

I have been fortunate enough to have worked across the globe, with over 20 years in senior management and training roles. Throughout this time, I have gained a wealth of experience working across a diverse range of teams, cultures, and industries.

My roles in learning and development have been across both the private and public sector. These included working as a European Training Manager, based in Italy, as well as Senior Lecturer, delivering customer service training to NVQ's levels 2 & 3. Whilst working as Head of Training at a Kent based consultancy, I also headed up the delivery of ILM programmes and became the Internal Verifier for all courses up to level 7.

In 2006 I launched my own Training and Business Consultancy, allowing me to incorporate my knowledge of Business Management with Training. My focus since then has been on developing and delivering bespoke Personal Development and Management training courses for not only SME’s but right through to large corporations and public sector.

What is my area of expertise

I oversee the Kent Trainers training programmes, including the Leadership and Management programmes, which are accredited by The Institute of Leadership and Management. I maintain a keen interest in keeping our focus on delivering high quality, consistently relevant courses.

Specialist areas I cover include:
Management and Leadership
Performance Management
Customer Service
Team Development
Sales/Telesales
Coaching and Mentoring
Personal Development

Why I love inspiring others

I have a passion and enthusiasm for training which I believe is crucial to any training environment.  I believe in giving inspiring, thought provoking training that is not only engaging but can be utilised in real life, whether that is in business or life in general.