Why book this course?
“Selling by phone” - three simple words that evoke a multitude of reactions (usually around intrusive evening calls). Part of the aversion many of us have to selling by phone is that we’ve tried it with little success, or been on the receiving end of bad calls. As a result, we feel that ‘it’s had its day’ or ‘it doesn’t work anymore’, and cast the idea aside.
In reality, the humble phone can still be the perfect tool for creating sales opportunities. Our telephone Sales Skills course is designed to revive and revitalise telesales skills for both inbound and outbound calls, empowering any staff member to have better conversations with customers - whether you’re exchanging goods, products, services, knowledge or skills.
Who is the course for?
Our Telephone Sales Skills course is ideal for any team member who uses the phone to regularly contact clients to sell goods or services, including sales representatives, telesales staff, call centre supervisors, self employed professionals and business development staff.
While the course aims to improve your understanding of sales and sales techniques, it will also boost your soft skills in general, and help you to better communicate your ideas and listen to other people. As such, the skills you’ll learn can be broadly applied in a wide variety of roles, and enhance almost any CV.
What content will the course cover?
What is telephone selling all about?
Understanding the phone sales role
Communication – the facts
Managing the gatekeeper
The importance of tone, pitch and pace
Structuring your pitch – to script or not to script
Preparing to call - getting the opening right
Asking the right questions
Active listening – takes more energy than speaking!
Presenting your product/service
The challenges of selling on the phone
Gaining customer commitment.
What will I get out of the training?
Delegates will learn the importance of listening, and how to elicit better reactions by using the correct questions. The course will equip you with the confidence to maximise each call, providing a structure and framework that will help you to control conversations and get better results.
We’re proud to offer flexible courses that take the needs of businesses into account. Our Telephone Sales Skills course affords delegates ample opportunity to ask questions and receive feedback that’s tailored to their experience and role. By the end, you’ll have a skill set that matches your needs and makes your job easier.
What is the duration of this course?
This is a 1 day course.
The timings and format for our courses are as follows:
- Scheduled training courses held virtually
Unless specified, courses commence at 9:30am and finish at approximately 4:00pm. The day is broken up into modules, both online and offline to ensure engagement and interaction. We also ensure that there are plenty of comfort breaks throughout the day.
- Scheduled training courses held at one of our venues
Courses commences at 9:30am and finish at approximately 4:30pm.
On all our scheduled courses, a hot lunch is included, and refreshments are provided throughout the day.
- In-house & bespoke courses, held virtually or at a venue of your choice
For all in-house training courses, we will adapt the timings and format for the day around the needs of your team and business. Please contact us to discuss your requirements.