Why book this course?
In many businesses, a customer’s first point of contact is the receptionist. You are that person’s first impressions of your company, and will affect how you as a business are perceived. Reception staff are the “ambassadors” of any business, yet many people’s inclination is to say “I’m just the receptionist”, and reject how vital they are.
Our Reception Skills course will help you to embrace this responsibility, and provide the best first impression for visitors and clients. You’ll learn the importance of optics and image, how to present yourself in the best manner, communicate with confidence and clarity, and handle difficult visitors or callers.
Who is the course for?
This course is ideal for anyone responsible for meeting customers and visitors to your organisation, either face-to-face or by telephone.
The skills taught on this course will help to improve your presentation and self-confidence, and enhance a range of communication skills.
What content will the course cover?
The importance of image and first impressions
Communication skills, verbal and non-verbal
Speech, diction and voice control
Telephone manner and behaviour – keeping calm under pressure
Accuracy in communication
Finding out what the caller or visitor wants efficiently
Making accurate referrals – prioritising administrative tasks
Rapport building skills
Handling the difficult callers and visitors.
What will I get out of the training?
Our Receptionist Skills training course will provide you with practical solutions to the day-to-day aspects of your job, giving you the confidence to represent your business in a professional and confident manner. By learning key communication skills and techniques, you’ll be able to build rapport with visitors and handle conversations with ease and grace.
At Kent Trainers, we’re proud to adapt our courses to the needs of businesses across the region. Our Reception Skills course uses practical exercises and individual feedback to tailor the course to your needs. By discussing issues with your trainers and peers, you’ll gain an understanding of reception work that applies to your workplace and improves your personal performance.
What is the duration of this course?
This is a 1 day course.
The timings and format for our courses are as follows:
- Scheduled training courses held virtually
Unless specified, courses commence at 9:30am and finish at approximately 4:00pm. The day is broken up into modules, both online and offline to ensure engagement and interaction. We also ensure that there are plenty of comfort breaks throughout the day.
- Scheduled training courses held at one of our venues
Courses commences at 9:30am and finish at approximately 4:30pm. On all our scheduled courses, a hot lunch is included, and refreshments are provided throughout the day.
- In-house & bespoke courses, held virtually or at a venue of your choice
For all in-house training courses, we will adapt the timings and format for the day around the needs of your team and business. Please contact us to discuss your requirements.