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  • Chilston Park Hotel - Lenham

    Spaces left
    • 21st, 28th Apr & 5th May & 14th Jul 2021
    • First day starts 9:30am - 4:30pm
    • £1,480.00 (+ VAT)
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In-house training

  • This training course can be tailor-made and delivered in-house for up to 12 people. Held online via our virtual classroom or where safe to do so, at your premises or a nearby venue.
  • £4780 (+VAT & travel)
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Why book this course?

Nobody is born a leader. Managing people is a learning process, and one which may come with its fair share of pitfalls. Sometimes, you may not be given the time or space to capitalise on your mistakes, and turn your weaknesses into strengths. Other times, you may simply hit a brick wall in your development, and not see a way forward to greater success. 

Our Management Development Programme combines broad lessons with a personal, incisive approach. Starting with your own personal development, we'll hone in on your unique attributes, and make sure that you can manage yourself before you manage others. You'll then learn the finer points of motivation and delegation, and how to execute on your plans and objectives.

Who is the course for?

Designed for middle and experienced managers looking to expand their confidence, knowledge and skills base, this course leads you through three days of intensive training and theory, preparing you to apply what you've learned to the workplace. 

After 12 weeks, you'll be invited back for a one-day catch-up session, where you can share what you've achieved, what has and hasn't worked, and the areas in which you need further support and guidance. All of this will be led by our experienced trainers, with an emphasis on your personal development and the lessons that are relevant to you.

What content will the course cover?

Day 1  -  Looking after you

  • Managing yourself and personal leadership

  • Increasing your self awareness – your skills, strengths and areas for development

  • Managing your time in the best way

  • Communicating effectively by the use of appropriate questions and listening skills

  • Managing your wellbeing – your skills at controlling your response to stress

Day 2  –  Managing your team

  • Motivating your team to achieve high performance

  • Delegating effectively to increase productivity and personal responsibility

  • Building and developing your team

  • Running effective meetings

Day 3  -  Managing for great results

  • Performance management, including vision, mission and setting objectives

  • Managing performance to achieve great results

  • Discovering ways to manage change

  • Delivering effective leadership and management to achieve great results

Day 4 – Follow up Day – Reviewing your progress

  • Progress on your action plans.

  • What tools and techniques have you used?

  • What worked and what didn’t work so well (and why).

  • Issue(s) you would like further support on?

  • The overall effect it has had on you, your team, and your organisation.

What will I get out of the training?

This programme covers 12 fundamental leadership and management skills, and will feature practical exercises and ideas that can immediately be put into use. The follow-up day will provide further specificity and context to these lessons, and allow you to further embed the learning, skills and techniques learnt from the initial 3-day Management Programme on your return to the workplace.

As well as developing your skills base, the course is a perfect opportunity for you to work and discuss concerns and experiences with like-minded managers from a variety of sectors and industries. Receiving constructive feedback from our trainers and your peers, you’ll benefit from learning together, as well as sharing feedback on your follow-up day.

What is the duration of this course?

This is a 4-day course, running over 3 consecutive weeks with a follow up day scheduled for 12 weeks after the 3rd day.

  • Scheduled training courses held virtually

Unless specified, courses commence at 9:30am and finish at approximately 4:00pm.  The day is broken up into modules, both online and offline to ensure engagement and interaction.  We also ensure that there are plenty of comfort breaks throughout the day.

  • Scheduled training courses held at one of our venues

Courses commences at 9:30am and finish at approximately 4:30pm. On all our scheduled courses, a hot lunch is included, and refreshments are provided throughout the day.

  • In-house & bespoke courses, held virtually or at a venue of your choice

For all in-house training courses, we will adapt the timings and format for each day around the needs of your team and business. Please contact us to discuss your requirements.

Who is this accredited by?

Our Management Development Programme is accredited by The Institute of Leadership & Management and aligns to their 'Member' status, which is equivalent to the ILM level 4 qualification.

On our Scheduled courses you will now be automatically registered to become Members with The Institute for 1-year, providing access to all their brilliant online resources, and you can also use letters after your name (MInstLM). 

Upon successful completion of this programme, you will also receive a formal certificate from The Institute of Leadership and Management.  

If the course is undertaken in-house, we offer the option of including membership and accreditation. This option is available for an additional fee of £75.00 per person + VAT.

Who will train me?

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Director & Principal Trainer

Suzanne Shaw

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What is my experience

I have been fortunate enough to have worked across the globe, with over 20 years in senior management and training roles. Throughout this time, I have gained a wealth of experience working across a diverse range of teams, cultures, and industries.

My roles in learning and development have been across both the private and public sector. These included working as a European Training Manager, based in Italy, as well as Senior Lecturer, delivering customer service training to NVQ's levels 2 & 3. Whilst working as Head of Training at a Kent based consultancy, I also headed up the delivery of ILM programmes and became the Internal Verifier for all courses up to level 7.

In 2006 I launched my own Training and Business Consultancy, allowing me to incorporate my knowledge of Business Management with Training. My focus since then has been on developing and delivering bespoke Personal Development and Management training courses for not only SME’s but right through to large corporations and public sector.

What is my area of expertise

I oversee the Kent Trainers training programmes, including the Leadership and Management programmes, which are accredited by The Institute of Leadership and Management. I maintain a keen interest in keeping our focus on delivering high quality, consistently relevant courses.

Specialist areas I cover include:
Management and Leadership
Performance Management
Customer Service
Team Development
Sales/Telesales
Coaching and Mentoring
Personal Development

Why I love inspiring others

I have a passion and enthusiasm for training which I believe is crucial to any training environment.  I believe in giving inspiring, thought provoking training that is not only engaging but can be utilised in real life, whether that is in business or life in general.