Who is it for?
This interactive conflict management training course is for anyone who wants to develop the knowledge, skills and confidence to identify and deal effectively with workplace tensions.
What will I get out of it?
You will learn how to handle and defuse conflict using various techniques including assertiveness and communication. You will gain in self-confidence and effectiveness through the removal of stress from the workplace.
Increasingly our workplace offers us the chance to work with a larger number and wider variety of people. This diversity provides many positive opportunities and can also increase the potential for conflict.
Whether it be experiencing consistently disruptive or aggressive behaviour or sensing more subtle underlying tensions, conflict is a major source of stress, which can affect morale, self-confidence and ultimately productivity.
Understand the causes of conflict
Identify your own preferred style when dealing with conflict
Use assertive behaviour to maintain control
Practice effective communication to facilitate resolution
Develop a personal plan for dealing with conflict situations
1 day, normally between 9:30 and 4:30
I really enjoyed the conflict management course yesterday. Leanne is a brilliant trainer she engaged the group all day making the course interactive, interesting, fun and most importantly relevant.
So a big thanks from me
J.O. - H V Wooding