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    • 4th Mar 2021
    • 9:30am - 4:00pm
    • £249.00 (+ VAT)
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In-house training

  • This training course can be tailor-made and delivered in-house for up to 12 people. Held online via our virtual classroom or where safe to do so, at your premises or a nearby venue.
  • £1195 (+VAT & travel)
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Why book this course?

One of the least pleasant aspects of management is having to deal with staff who are not performing to an acceptable standard. While rare, this situation can be difficult for all parties, with a variety of reasons why an employee might be underperforming. Addressing these issues requires a deft touch and strong interpersonal skills.

This course explores the practical steps that managers can take, as well as the legal implications of managing poor performance and difficult behaviour. You will learn about the reasons for poor performance, how to motivate people, how to identify issues from bullying to inappropriate behaviour, and how to support and reward positive progress.

Who is the course for?

Our Managing Poor Performance and Difficult Behaviour course is ideal for managers and HR professionals who want to develop better techniques for managing employees. 

All of our learners will benefit from a better understanding of the issues that drive poor performance, and the ability to deescalate difficult behaviour.

What content will the course cover?

  • Understanding reasons for poor performance

  • What motivates employees to work effectively? 

  • Setting effective performance targets and standards of behaviour

  • Motivating the unmotivated, disenchanted, under-performing employee 

  • Turning negative behaviours into positive and productive performance

  • Coping with people who disrupt the team’s performance

  • Identifying inappropriate and unacceptable behaviours including misuse of the internet, social media, mobile phones

  • Addressing bullying and harassment

  • Handling informal conversations to nip issues in the bud

  • Giving training and supervision to support performance improvement 

  • Delivering quality feedback with assertive communication

  • Recognising and rewarding positive progress

  • Legal routes: handling disciplinary situations for capability or conduct reasons.

What will I get out of the training?

After attending this course, you will have a better understanding of when “difficult behaviour” becomes “poor-performance”, and the know-how to deal effectively with underperformance and difficult behaviour. We’ll not only empower you to take the right course of action, but give you the tools to identify the right time to step in.

At Kent Trainers we believe in delivering bespoke courses that attend to the needs of local businesses. Learners on our Managing Poor Performance and Difficult Behaviour course will have ample opportunities to ask questions and discuss specific issues with our trainers, gaining unique knowledge and insights that they can apply in their workplace.

What is the duration of this course?

This is a 1 day course.

The timings and format for our courses are as follows:

  • Scheduled training courses held virtually

Unless specified, courses commence at 9:30am and finish at approximately 4:00pm.  The day is broken up into modules, both online and offline to ensure engagement and interaction.  We also ensure that there are plenty of comfort breaks throughout the day.

  • Scheduled training courses held at one of our venues

Courses commences at 9:30am and finish at approximately 4:30pm.
On all our scheduled courses, a hot lunch is included, and refreshments are provided throughout the day.

  • In-house & bespoke courses, held virtually or at a venue of your choice

For all in-house training courses, we will adapt the timings and format for the day around the needs of your team and business. Please contact us to discuss your requirements.

Who will train me?

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Director & Principal Trainer

Suzanne Shaw

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What is my experience

I have been fortunate enough to have worked across the globe, with over 20 years in senior management and training roles. Throughout this time, I have gained a wealth of experience working across a diverse range of teams, cultures, and industries.

My roles in learning and development have been across both the private and public sector. These included working as a European Training Manager, based in Italy, as well as Senior Lecturer, delivering customer service training to NVQ's levels 2 & 3. Whilst working as Head of Training at a Kent based consultancy, I also headed up the delivery of ILM programmes and became the Internal Verifier for all courses up to level 7.

In 2006 I launched my own Training and Business Consultancy, allowing me to incorporate my knowledge of Business Management with Training. My focus since then has been on developing and delivering bespoke Personal Development and Management training courses for not only SME’s but right through to large corporations and public sector.

What is my area of expertise

I oversee the Kent Trainers training programmes, including the Leadership and Management programmes, which are accredited by The Institute of Leadership and Management. I maintain a keen interest in keeping our focus on delivering high quality, consistently relevant courses.

Specialist areas I cover include:
Management and Leadership
Performance Management
Customer Service
Team Development
Sales/Telesales
Coaching and Mentoring
Personal Development

Why I love inspiring others

I have a passion and enthusiasm for training which I believe is crucial to any training environment.  I believe in giving inspiring, thought provoking training that is not only engaging but can be utilised in real life, whether that is in business or life in general.