Mark Fryer, Author at Kent Trainers

Article

When does workplace ‘banter’ become toxic?

Article

The art of delivering unpopular business decisions

Article

Why digital skills are changing for everyone

Article

Does mental health in the workplace really matter?

24th April 2025

Article

How to hone your online customer service skills

10th April 2025

Article

How to get your business off the HR rollercoaster

10th March 2025

Article

Does the Trump election herald a shift in leaders decision making?

27th February 2025

Article

What is the difference between a leader and an employee?

11th February 2025

Article

How to harness the benefits of facilitative leadership

27th January 2025

Article

How to Develop Employee Buy-in at Your Workplace

10th December 2024

Article

Is there a ‘magic formula’ for productivity and leadership?

12th November 2024

Article

Which US election candidate is a better leader?

29th October 2024

Article

Understanding Leadership Preferences & When to Use Them

24th October 2024

Article

How to improve presentation skills in the workplace

1st October 2024

Article

Do extroverts really make better business leaders?

10th September 2024

Article

How to know when to take risks as a leader

1st August 2024

Article

Why UK businesses need leadership, not just labour

Article

What the General Election says about credibility in leadership

Article

How to manage friends in the workplace

Article

How skills training can protect your job from AI

16th February 2024

Article

The hidden value of process mapping for businesses

6th February 2024

Article

Is a skills shortage driving down hiring standards?

8th January 2024

Article

How to put together the perfect CV

29th December 2023

Article

How to measure the impact of training and coaching

23rd November 2023

Article

What role does diversity and inclusion play within your organisation?

17th November 2023

Article

Are soft skills more relevant than formal qualifications?

25th October 2023

Article

What politicians could learn about leadership & management

6th October 2023

Article

Has the online learning experiment failed?

5th September 2023

Article

The value of financial management training for business leaders

8th August 2023

Article

Are Microsoft Word software skills underappreciated?

Article

How to support employees with invisible disabilities

Article

Does Gen Z have a software skills gap?

Article

How to protect against a toxic work culture

Article

Is the cost of living crisis endangering the reputation of your business?

18th April 2023

Article

Could strikes be solved with better negotiation skills?

12th April 2023

Article

Can VR training enhance our real-life skills?

21st February 2023

Article

How to fix communication barriers in project management

19th January 2023

Article

What new supervisors need to know: a guide

16th January 2023

Article

How to improve your business training and mentorship

2nd January 2023

Article

Do millennials and Gen Z have a presentational skills gap?

12th December 2022

Article

How to have challenging conversations in a ‘woke’ world

22nd November 2022

Article

How training can accelerate growth in a post-pandemic world

4th August 2022

Article

Skills and knowledge of a first line manager

Article

Why is time management training important in the workplace?

Article

How to handle confrontation in the workplace

Article

How to improve accountability with effective minute taking

Article

How has technology changed customer service?

28th April 2022

Article

How leaders and managers can help to retain staff

26th April 2022

Article

What are the risks of not having an HR department?

Opinion

What is leadership and management development?

Opinion

How can an organisation maintain customer loyalty?

20th January 2022

Opinion

What should be included in customer service training?

19th January 2022

Opinion

How to train employees to encourage customer loyalty

25th November 2021

Opinion

Why good telephone customer service is important in business

22nd November 2021

Opinion

How can employers harness the desire for change?

19th October 2021

Opinion

How can I tell my boss that I hate my job?

20th September 2021

Opinion

Are managers delegating decisions more or less than before the pandemic?

Opinion

When is a crony not a crony?

Opinion

Out of office, out of mind?

Article

Why leaders need to smile more

Opinion

Solve problems to satisfy your customers, not your business

Opinion

Three ways to boost your employees’ creative thinking

15th April 2021

Opinion

How to assess your training needs in a post-pandemic world

22nd March 2021

Opinion

The top five mistakes made by new managers

Opinion

Leading new projects to success is all in the mind

25th February 2021

Opinion

Could you prove yourself as a leader in just 90 days?

4th February 2021

Opinion

In defence of the U-turn: why changing your mind can be a strength

20th January 2021

Opinion

What kind of leader will you be in 2021?

30th December 2020

Opinion

Top five benefits of staff volunteer days

2nd December 2020

Opinion

Top five workplace skills that nobody wants but everybody needs

1st December 2020

Opinion

Think virtual training isn’t for you? Think again…

17th November 2020

Opinion

Time to take training off the back burner

12th November 2020

Article

Six tips to improve your online networking skills

28th October 2020

Opinion

Bullying! … Is it the norm in your workplace?

20th October 2020

Opinion

Mental health in the workplace – why should I care?

9th October 2020

Opinion

How can I improve my resilience at work?

6th October 2020

Opinion

Don’t let your people culture become a victim of Covid-19

25th September 2020

Opinion

How to improve your business writing skills

10th September 2020

Opinion

How to keep your staff on board during changing times

1st September 2020

Opinion

Playing favourites? Why work shouldn’t be a popularity contest

1st September 2020

New Courses

The Institute of Leadership and Management – Membership Benefits

25th August 2020

Opinion

How to prepare for your annual leave

Opinion

How much effort should your customer have to make?

Opinion

So, you’re staying remote – what now?

Opinion

How to deliver unpopular decisions

Opinion

Why robots will never completely replace people

14th April 2020

Opinion

What does great leadership look like during a crisis?

25th March 2020

Opinion

Decisions, decisions, decisions..

Opinion

Make the most of a remote possibility

25th February 2020

Opinion

It’s time to stop putting off that difficult conversation

15th January 2020

Opinion

Why it’s time to cull the ‘To Do’ list

5th January 2020

Opinion

Learning to learn with confidence

11th December 2019

Opinion

The not-so-simple art of persuasion

28th November 2019

Opinion

Why sales growth isn’t just about new customers

7th November 2019

Opinion

Why there’s no such thing as a perfect role model

9th October 2019

Opinion

The simple reason why the customer isn’t always right

1st October 2019

Opinion

Going back to school should bring big rewards

3rd September 2019

Opinion

Holidays shouldn’t mean taking a break from top customer service

30th August 2019

Opinion

Are you a leadership contender?

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