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  • Brandshatch Place

    Spaces left
    • 6th May 2021
    • 9:30am - 4:30pm
    • £295.00 (+ VAT)
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In-house training

  • This training course can be tailor-made and delivered in-house for up to 12 people. Held online via our virtual classroom or where safe to do so, at your premises or a nearby venue.
  • £1195 (+VAT & travel)
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Why book this course?

In order to get the most out of your staff, it’s important that you allow them to develop. Without creating the right environment, it’s possible that their level of performance will remain static, and may even recede. By managing your staff more effectively, you can contribute to their development and improve your business’ outcomes.

Our Effective Performance Management and Appraisals/Reviews course will assist with your personal development, and allow you to perform the same feat with your staff. You’ll learn what performance management entails, how to encourage development by setting and tracking objectives, and how to prepare and undertake appraisals and reviews.

Who is the course for?

This course is ideal for line managers with the responsibility for undertaking performance management reviews, and anyone else who is responsible for monitoring and encouraging employee development.

Learners will increase their understanding of performance management and the benefits of appraisals and reviews, improving their motivational and communication skills.

What content will the course cover?

  • Understanding performance management

  • The performance management cycle, and setting of standards 

  • Setting “SMART” objectives 

  • Identifying development needs and developing an ongoing Personal Development Plan 

  • Monitoring and collecting evidence, continuous feedback, no surprises 

  • Self assessment and developing ownership (the 70/30 rule) 

  • Undertaking the preparation before the appraisal or review 

  • The appraisal or review meeting

  • Handling the unexpected behaviours and questions

  • Getting feedback from employees on how you perform.

What will I get out of the training?

By understanding the continuous process of personal assessments and team development, you will be able to confidently motivate and enhance their performance, whilst also achieving the overall goals of the business. More importantly, you’ll gain a greater understanding of how to develop each member of staff as an individual, so that they can reach their full potential. 

At Kent Trainers, we’re proud to offer bespoke courses tailored to businesses across the region. By asking questions and receiving direct feedback from our trainers, you’ll receive unique insights into the role individuals play in your business, and the information to enhance your performance management skills.

What is the duration of this course?

This is a 1 day course.

The timings and format for our courses are as follows:

  • Scheduled training courses held virtually

Unless specified, courses commence at 9:30am and finish at approximately 4:00pm.  The day is broken up into modules, both online and offline to ensure engagement and interaction.  We also ensure that there are plenty of comfort breaks throughout the day.

  • Scheduled training courses held at one of our venues

Courses commences at 9:30am and finish at approximately 4:30pm.
On all our scheduled courses, a hot lunch is included, and refreshments are provided throughout the day.

  • In-house & bespoke courses, held virtually or at a venue of your choice

For all in-house training courses, we will adapt the timings and format for the day around the needs of your team and business. Please contact us to discuss your requirements.

Who will train me?

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Director & Principal Trainer

Suzanne Shaw

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What is my experience

I have been fortunate enough to have worked across the globe, with over 20 years in senior management and training roles. Throughout this time, I have gained a wealth of experience working across a diverse range of teams, cultures, and industries.

My roles in learning and development have been across both the private and public sector. These included working as a European Training Manager, based in Italy, as well as Senior Lecturer, delivering customer service training to NVQ's levels 2 & 3. Whilst working as Head of Training at a Kent based consultancy, I also headed up the delivery of ILM programmes and became the Internal Verifier for all courses up to level 7.

In 2006 I launched my own Training and Business Consultancy, allowing me to incorporate my knowledge of Business Management with Training. My focus since then has been on developing and delivering bespoke Personal Development and Management training courses for not only SME’s but right through to large corporations and public sector.

What is my area of expertise

I oversee the Kent Trainers training programmes, including the Leadership and Management programmes, which are accredited by The Institute of Leadership and Management. I maintain a keen interest in keeping our focus on delivering high quality, consistently relevant courses.

Specialist areas I cover include:
Management and Leadership
Performance Management
Customer Service
Team Development
Sales/Telesales
Coaching and Mentoring
Personal Development

Why I love inspiring others

I have a passion and enthusiasm for training which I believe is crucial to any training environment.  I believe in giving inspiring, thought provoking training that is not only engaging but can be utilised in real life, whether that is in business or life in general.