• Kent Trainers - Equality and Diversity

    Equality and Diversity

    We live and work with a wide variety of people and communities – different races, religions, ages, genders – to name but a few. How does this diversity impact on you, your workmates and your customers?

    This workshop will help your business, team or department, to recognise how essential it is for your business to recognise these in your work colleagues and customers and how to work with them positively.

    It is a highly practical day covering the jargon behind equality and diversity, its importance and an overview of the relevant laws.  

    The active sessions allow review and discussion of all behaviour in a constructive and positive way to ensure that you work effectively together.  Real case studies will be used for examples.

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  • Administrator & Office Manager Skills

    Administrator and Office Management skills

    As an Administrator/Office Manager in a busy office, you will be used to ‘juggling balls’.
    This Effective and Confident Administrator course will enable you to maximise your contribution to the management team.
    You’ll receive practical advice on working relationships with everyone in the office, and how to enhance the team performance by anticipating needs and required actions.

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  • Conflict Resolution - Dealing Effectively with Conflict in the Workplace

    Conflict Resolution - Dealing Effectively with Conflict in the Workplace

    Increasingly our workplace offers us the chance to work with a larger number and wider variety of people.  This diversity provides many positive opportunities and can also increase the potential for conflict.
    Whether it be experiencing consistently disruptive or aggressive behaviour or sensing more subtle underlying tensions, conflict is a major source of stress, which can affect morale, self-confidence and ultimately productivity.

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  • Kent Trainers - Interviewing Skills for Managers

    Interviewing Skills for Managers

    This Interviewing Skills for Managers workshop will teach you how to control an interview and how to use listening and questioning techniques in a constructive way.

    You will learn how to probe with the right questions to get the interviewees talking, how to get all the facts, and how to clarify the information.

    You will also learn how to make the right decisions using the head rather than the heart.

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  • Kent Trainers Senior Leadership Programme

    Senior Leadership Programme (2 days)

    This two day course will enable you to identify your personal leadership strengths and how to build on these to enable you to lead and inspire your team.  In turn this will motivate them and increase the effectiveness of your leadership.

    Looking at different motivators, drivers and challenges, the two days will enhance your confidence in setting the strategic direction for your team, communicating the message and having successful outcomes through clear and effective leadership.

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  • The Institute of Leadership and Management Approved Course

    Management Development Programme (3 days)

    This intensive three-day modular programme offers you a series of fast-moving and thought provoking sessions that will give you the knowledge and skills to be a great manager.
    What you will get:

    • 12 Fundamental leadership and management skills areas
    • Practical exercises and ideas that work immediately back in the workplace
    • Opportunity to work with and discuss concerns and experiences with like-minded managers from a variety of sectors and industries
    • Experienced facilitators to work with you on developing your skills
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  • Kent Trainers - Managing Poor Performance and Challenging Behaviour

    Managing Poor Performance and Difficult Behaviour

    As a manager, you will have had to cope with a staff member who is not performing to an acceptable standard.
    Maybe there are aspects of their behaviour you find difficult to manage. When does “difficult behaviour” becomes “poor-performance” and what are your options for managing this?
    Whether the problems are related to productivity, motivation, morale or personal issues, they can be very disruptive. This course looks at practical steps which managers can take and their legal implications in managing poor performance and difficult behaviour.

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  • Kent Trainers - Develop your staff through Coaching and Mentoring

    Coaching and Mentoring

    This one-day course on Coaching and Mentoring is for people wishing to develop their coaching or mentoring skills at any level within an organisation.  It aims to give participants a clear insight and understanding into the dynamics that happen between either individuals or groups of people when they work together.
    When either coaching or mentoring there is always the temptation to provide the solutions to the issue being discussed.  Through this course, we will help you find ways to help and encourage the person to find the solution themselves.

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  • Kent Trainers - Team Leadership

    Team Leadership - Leading a Successful Team (2 days)

    How can you get the best from your team? How can you get them all pulling in the same direction?  

    This two day team leadership course will enable you to explore a range of practical management leadership techniques to lead, encourage, & inspire performance from your teams.

    You will learn how to adapt your leadership style according to the individual, task and situation. You will learn how to motivate and inspire others in an assertive and effective way and how to add value to each team process.

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  • Kent Trainers - Change Management

    Managing Change

    Businesses have to deal with managing changing circumstances on a regular basis – sometimes as a result of a large corporate restructure, or more commonly, in response to changes within staffing levels, departmental changes or in response to events in the business climate generally.
    This one day bespoke change management course is designed specifically around the challenges and issues facing your organisation.

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