Frequently Asked Questions
How do I book a course?
Use the link to the booking form on the course page
Send us a message using the Contact Form
Call us on 01732 808185
Email your enquiry to firstname.lastname@example.org
How can I find out if there is space on my chosen course?
Call us on 01732 808185 and we can tell you if there is space available.
Email us at email@example.com and we will reply within 1 working day.
How can I pay?
Once we have confirmed you booking we will send you an invoice. You can pay by BACS transfer or cheque.
What if I have a disability?
At Kent Trainers we endeavour to cater for any disabled needs. All our training venues are inspected and can cater for disabled access. If you have a specific need (eg extra assistance on the day, large print or braille training notes etc) please have a chat with the Admin team or mention it in your email when booking your course, and we will do our best to make sure everything is ready for you on the day.
What happens after I have booked?
Once we have received you booking we will send you an invoice by email.
At least one week before the course we will send you joining instructions by email.
What happens if I can't make the date?
Please contact us as soon as possible so we can discuss alternative arrangements with you. Please read our Terms and Conditions regarding late cancellations.
What time do courses start and finish?
Start and finish times will be sent to you in your joining instructions. As a general rule courses start at 09:30 and finish by 16:30.
How many people will be on the course with me?
The number of people on a course can vary. The maximum number of delegates on any Kent Trainers course is 12.
Do you offer in-house or tailored training?
Yes, we do. Please see our section on in-house training.
How can I find help on finding the right course for me?
Call us on 01732 808185 and we help you select the right course. We can also come to visit you at your premises to help you identify your training requirements.
What should I wear on my course?
You should wear whatever you feel comfortable in. However if pressed we would suggest 'smart casual'.
What does it mean if a course is approved by the Institute of Leadership and Management and I pay the £75 + VAT registration fee?
Delegates will receive an ILM Development Certificate (in addition to the Kent Trainers Certificate). This can be added to the delegates CV or professional learning log.
Should the delegate wish to progress this training to a formal ILM Management qualification, this can be achieved through additional study and formalised assessments which is organised through the ILM. (Additional charges apply).
Delegates will receive free studying membership of the ILM. This will enable them to access a comprehensive library of additional training materials and on-line learning to enhance their development for a period of twelve months.
Delegates will also have access to:
Book loans from the ILM with over 2000 items to choose from.
Skills factsheets available to download covering key leadership and management topics such as motivation, delegation, coaching and time management.
E-Journals giving access to thousands of articles from over 450 business magazines including Management Today and the Economist.
Additional Management Tools to enhance their Kent Trainers learning. These are online tools from the Harvard Business Stepping up to Management Programme.
What is your policy on health and safety?
Your safety and wellbeing is our first concern. Whilst we do not believe that any of our training courses present high risk to our delegates or staff we operate a policy of regular risk reviews. Our full Health and Safety policy can be downloaded here.
What is your policy on Data Protection and Privacy?
You can read our Data Protection Statement here which describes how we use and store your data.
What if I don't like the course?
If for any reason you are not satisfied with the course please tell us what was wrong within 7 days. We will refund your money and take action to correct the problem.
How does your Mates Rates offer work?
If we are running a Mates Rates offer we will advertise it on our website.
If you book a delegate onto one of our scheduled courses advertised on the website you can book a second delegate onto the same course for half price.
The offer does not include third-party costs such as ILM registration. The offer does not apply to in-house courses.