Who is it for?

This telephone sales course is for any member of the team that uses the phone to regularly contact clients regarding goods and services.

Description

Do you promote your goods and services to your customers by telephone?

Telephone selling often conjures up an image of poor, forceful selling at inconvenient times of the day.

However, telephone sales that are done well will reward your business and build new and existing customer relationships to guarantee future loyalty. 

This workshop is designed for both inbound and outbound calls and will enable you to establish your customers’ needs, meet these and thus increase sales.

You’ll discover the tips for getting past the “gate-keeper”, handling the “No” responses and identifying opportunities to cross sell goods and services.

Course content

• Understanding why people buy

• The customers buying process

• Developing a call structure for inbound calls

• Developing a call structure for outbound calls

• Focusing your attitude towards success rather than failure

• Effective questioning to establish a customer’s needs

• Techniques to get your customers to say "yes" to your product

• Overcoming objections and obtaining the sale

Course duration

1 day, normally between 9:30 and 4:30

Cost

£365 (+VAT) per person on scheduled course. £1125 (+VAT) for training at your premises for a group of staff.