Kent Trainers. Business training in South East England
Supervisory Management: an Introduction to First Line Management
Who is it for?
Supervisors and First Line Managers with little or no formal management experience who need to understand the basic skills which will improve their confidence in their management role enabling them to help develop their staff.
Description
This one-day overview course is designed for delegates who have had no previous formal management training and need to understand the basics of the management role. First Line Managers often have superb technical skills which is the reason they are promoted, but lack the very different skills to manage others. You need to think like a manager and act like one which can be daunting. This workshop is designed to answer some of those questions at the forefront of your mind....
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How much authority do I have?
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What should I really be doing now?
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How do I get my points across?
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How do I motivate my old workmates to undertake the jobs they are assigned?
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How do I tell people they're doing a great job?
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How do I tell people they're doing a bad job?
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How do I cope with stepping up into a new role?
Course content
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The role of a first line manager. What should I be doing?
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How do I communicate effectively?
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Managing my friends
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What motivates my staff?
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How do I get it all done?
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Prioritising your workload and delegation skills
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Introduction to handling interpersonal conflict
Course duration
1 day, normally between 9:30 and 4:30
Cost
£365 (+VAT) per person on scheduled course. £1125 (+VAT) for training at your premises for a group of staff.
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“Excellent, delivered at a correct level in an enthusiastic manner by a knowledgeable teacher.”
CB from Genzyme Diagnostics
"Very professional, Mike made the course fun and interesting."
LG, Genzyme Diagnostics
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"A very good course – ideal for someone coming into a managerial role."
AD, Pharos Insurance Brokers Ltd
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Just like to say thank you and it was a great experience and have learnt a lot from the course. I would love to find out if there are further courses available in the future for me to attend, so I could expand my knowledge and gain more experience from these courses for me to progress.
K.A – Fundraising Innovations.
