Working with Diversity

We live and work with a wide variety of people and communities – different races, religions, ages, genders – to name but a few. How does this diversity impact on you, your workmates and your customers?

This workshop will help your business, team or department, to recognise how essential it is for your business to recognise these in you work colleagues and customers and how to work with them positively.

It is a highly practical day covering the jargon behind equality and diversity, its importance and an overview of the relevant laws.  

The active sessions allow review and discussion of all behaviour in a constructive and positive way to ensure that you work effectively together.  Real case studies will be used for examples.

Dealing Effectively with Conflict

Increasingly our workplace offers us the chance to work with a larger number and wider variety of people.  This diversity provides many positive opportunities and can also increase the potential for conflict.

Whether it be experiencing consistently disruptive or aggressive behaviour or sensing more subtle underlying tensions, conflict is a major source of stress, which can affect morale, self-confidence and ultimately productivity.

Senior Leadership Programme (2 days)

As an experienced manager, you need to lead and inspire others.

This two day leadership course will enable you to identify your personal leadership strengths and how to build on these to enable you to develop the working relationship with your team. In turn this will motivate them and develop credibility in your leadership. 

Looking at different motivators, drivers and challenges, the two days will cement your confidence in setting the strategic direction for your team, communicating the message and having a successful outcome through strong, and effective leadership.

Management Programme (3 days)

This intensive three-day modular management programme offers you a series of fast-moving and thought provoking sessions that will give you the knowledge and skills to be a great manager.  

What you will get:-

• 12 Fundamental leadership and management skill areas

• Practical exercises and ideas that work immediately back in the workplace

• Opportunity to work with and discuss concerns and experiences with like minded managers from a variety of sectors and industries

• Experienced facilitation to work with you on developing your skills

• Post course support

Managing Stress in the Workplace

An effective manager is one who is aware of what causes stress within their staff and themselves and is able to proactively manage it. We are all working with stress and for many the level of stress is increasing, so we need to take positive action for the benefit of the organisation, ourselves and our staff.

Managing Poor Performance & Difficult Behaviour

As a manager, you will have had to cope with a staff member who is not performing to an acceptable standard. Maybe there are aspects of their behaviour you find difficult to manage. When does “difficult behaviour” becomes “poor-performance” and what are your options for managing this? Whether the problems are related to productivity, motivation, morale or personal reasons, they can be very disruptive. This course looks at the legal implications and the practical steps which managers can take to manage poor performance and difficult behaviour.

Motivate, Mentor and Develop your Staff

How do we develop and manage staff effectively? Mentoring and coaching can be the most effective way to enhance the skills and attitude of individual team members.

This course will give you the tools you need to understand how people learn and techniques to ensure that you are able to deliver the appropriate training, coaching and mentoring for each individual.

Supervisory Management: an Introduction to First Line Management

This one-day overview course is designed for delegates who have had no previous formal management training and need to understand the basics of the management role. First Line Managers often have superb technical skills which is the reason they are promoted, but lack the very different skills to manage others. You need to think like a manager and act like one which can be daunting. This workshop is designed to answer some of those questions at the forefront of your mind....

• How much authority do I have?

• What should I really be doing now?

• How do I get my points across?

• How do I motivate my old workmates to undertake the jobs they are assigned?

• How do I tell people they're doing a great job?

• How do I tell people they're doing a bad job?

• How do I cope with stepping up into a new role?

Negotiating, Influencing & Persuading

In this active and practical programme, you will learn how to make a strong personal impact, the value of great listening and rapport, and how to tailor your message to the person you want to persuade.

Starting with the fundamentals of human communication, we look at the psychology of effective persuasion and handling resistance.

You will learn to plan, deliver and follow through on critical negotiations. You will be able to break stalemates and defuse conflict resulting in the best possible agreement – one that lasts.

Performance Management and Appraisal

Performance management is about getting the best out of people and helping them achieve their potential. Appraisal is a part of that process.

Done well, performance management and the linked appraisal meeting will motivate your staff; it should enhance communications and improve working relationships.

Successfully undertaken, it achieves a shared vision of the purpose and aims of a business and the part the individual plays in that vision.

It is a continuous process of personal assessment and development of people, closely allied to your business’s key goals. But, more importantly, it is about developing each member of staff as an individual so that they can reach their potential.

This course shows you how to get it right for your staff, yourself and ultimately your organisation.