• Role of Supervisor and understanding the nature and challenges of the transition from previous role
• Assertiveness
• Motivation
• Performance Feedback

Who is it for?
Newly appointed Supervisors or existing Supervisors who need to develop their people management skills.
 

Fitting a square peg in a round hole.  "How much authority do I have?"

When staff are promoted into a supervisory position, they often have superb technical skills which is the reason they are promoted, but lack the very different skills to supervise others.

It answers the key questions:

• "What should I really be doing now?"
• "How to I get my points across?"
• "How do I motivate my old workmates to undertake the jobs they are assigned?"
• "How do I get people to want to do stuff?"
• "How do I tell people they're doing a great job?
• “How do I tell people they're doing a bad job"
• "How do I cope with stepping up into a new role?"

This one day course gives delegates an overview of the key skills required to supervise others.  It focuses on the different "hats" a supervisor needs to wear and move away from the "doing" and being more assertive and active in their supervisory role.

"Just a quick email to say that I thought the Supervisory Management course which I attended on Friday was excellent."
ST, University of Kent

"Please can I say I really enjoyed this course & found that it was extremely useful. I feel that every manager or supervisor should have the opportunity to attend this course & that it was inspirational. Keith delivered the course very professionally & has a very clear view of how management & staff operate. I am looking forward to putting into practise much of what I have learnt."
NR, University of Kent

"Very helpful. It opened my eyes to ideas which I shall implement."
SA, Medichem

"Excellent course which well met my needs"
HC, Ashford Borough Council

"Informative and thought-provoking."
JR, Letraset