• Role of Supervisor and understanding the nature and challenges of the transition from previous role
• Assertiveness
• Motivation
• Performance Feedback

Special Offer

If you book on a course running before 1 June 2010, you will receive a complimentary copy of The Management Models Pocketbook, written by Kent Trainers director, Mike Clayton.

Who is it for?
Newly appointed Supervisors or existing Supervisors who need to develop their people management skills.
 

Fitting a square peg in a round hole.  "How much authority do I have?"

When staff are promoted into a supervisory position, they often have superb technical skills which is the reason they are promoted, but lack the very different skills to supervise others.

It answers the key questions:

• "What should I really be doing now?"
• "How to I get my points across?"
• "How do I motivate my old workmates to undertake the jobs they are assigned?"
• "How do I get people to want to do stuff?"
• "How do I tell people they're doing a great job?
• “How do I tell people they're doing a bad job"
• "How do I cope with stepping up into a new role?"

This one day course gives delegates an overview of the key skills required to supervise others.  It focuses on the different "hats" a supervisor needs to wear and move away from the "doing" and being more assertive and active in their supervisory role.

"Just a quick email to say that I thought the Supervisory Management course which I attended on Friday was excellent."
ST, University of Kent

"Please can I say I really enjoyed this course & found that it was extremely useful. I feel that every manager or supervisor should have the opportunity to attend this course & that it was inspirational. Keith delivered the course very professionally & has a very clear view of how management & staff operate. I am looking forward to putting into practise much of what I have learnt."
NR, University of Kent

"Very helpful. It opened my eyes to ideas which I shall implement."
SA, Medichem

"Excellent course which well met my needs"
HC, Ashford Borough Council

"Informative and thought-provoking."
JR, Letraset