• Personal impact
• Understand how communication works and learn to use it well
• Understand how different people make their decisions and learn how each is best influenced
• Psychology and how to make your case for change more compelling
• Six reasons people say “Yes”
• Recognise resistance and respond to it positively and effectively
• Understand the structure of a negotiation process
• Develop a systematic approach to planning and preparation of a negotiation
• Understand how to pitch an opening position
• How to move through the negotiation process – avoiding blockages
• Handling aggression
• Gaining agreement and closing the negotiation down

Who is it for?
Anyone who would like to be more influential and more persuasive in their day to day interactions with colleagues or clients. Anyone who would like to be more successful negotiating with staff and customers.
 

Description:

Would you like more experience in getting your point across in a concise and well thought out way? Day by day we must all influence the people around us: colleagues, superiors and customers. How can I negotiate well? Why do some negotiations resemble battlegrounds? Find out how to build on-going business relationships by employing a successful negotiating strategy.

In this active and practical programme, you will learn how to make a strong personal impact, the value of great listening and rapport, and how to tailor your message to the person you want to persuade. Starting with the fundamentals of human communication, we look at the psychology of effective persuasion and handling resistance. You will learn to plan, deliver and follow through on critical negotiations. You will be able to break stalemates and defuse conflict resulting in the best possible agreement – one that lasts.