• The role of a manager
• The key to communicating well:  listening skills
• Confidence and impact
• Prioritising your workload
• Introduction to handling interpersonal conflict

Who is it for?
This programme is designed for new or soon-to-be managers who want to focus on their own personal effectiveness – the foundation stone of being an excellent manager.  It is also a great refresher for experienced managers who want a reminder and some new ideas to put into action.

Re-designed for Spring 2010*

Are you about to make your move into management or have your just made the move?

You need to start thinking like a manager and acting like one which can be daunting.  This one day workshop is designed to answer some tough questions.

It looks at your confidence and how you impact on your colleagues and subordinates; how to prioritise your workload, handle interpersonal conflict and improve your listening skills.  You are now a member of the management team and this course will help with settling you into the range of new responsibilities.
This workshop is designed to answer some tough questions, and give you the real essentials of management.  During the day, you will tackle questions like:

• “what is my role?”
• “being my best mate’s boss – how do I handle conflict?”
• “managing; not doing:  how do I prioritise my work now?”

*This course was previously called Management Essentials, and has been re-designed for Spring 2010.

“Excellent, delivered at a correct level in an enthusiastic manner by a knowledgeable teacher.”
CB from Genzyme Diagnostics

"Very professional, Mike made the course fun and interesting."
LG, Genzyme Diagnostics

"A very good course – ideal for someone coming into a managerial role."
AD, Pharos Insurance Brokers Lt