• Understand the causes of conflict
• Identify your own preferred style when dealing with conflict
• Use assertive behaviour to maintain control
• Practice effective communication to facilitate resolution
• Develop a personal plan for dealing with conflict situations

Who is it for?
This interactive workshop is for anyone who wants to develop the knowledge, skills and confidence to identify and deal effectively with workplace tensions.

Increasingly our workplace offers us the chance to work with a larger number and wider variety of people.  This diversity provides many positive opportunities and can also increase the potential for conflict.

Whether it be experiencing consistently disruptive or aggressive behaviour or sensing more subtle underlying tensions, conflict is a major source of stress, which can affect morale, self-confidence and ultimately productivity.

This course is available as an in house only option and will be tailored to meet your specific requirements.  Please contact the office for further details.